Latest information, tipps and hints around the topics:
Travelling & Corona
Effective: May 27th, 2020
Dear MADISON guests,
Your safety and well-being are important to us. We understand that you have many questions due to the current situation. We are also monitoring it very carefully and can understand that you have many questions. Therefore, we would like to provide you with some information that may be helpful for you.
We continue to closely monitor the situation related to the corona virus and follow the recommendations of governments, health authorities and medical experts.
If you have any questions regarding your booking, please get in touch with our team by mail at firstname.lastname@example.org or call +49 40 37666 0.
Best regards and take care,
Marlies Head (Owner) & Thomas Kleinertz (Managing Director)
Is it allowed to travel to Hamburg?
Yes, trips to Hamburg are allowed again. Whether a business trip or vacation - we are very happy to welcome you.
What are the current cancellation policies?
Currently, only rates that can be canceled free of charge up to 24 hours prior to arrival can be booked for our MADISON. We want to make sure that you can make your travel plans as flexible as possible at all times and that you don't have to pay unnecessary fees.
Can I change my travel dates?
Did you book your MADISON stay directly with us?
If you have a reservation up to June 30th, 2020 you can rebook your stay and change the travel dates.
In this case, please contact our team.
OUR SAFETY REGULATIONS DURING YOUR STAY
The highest hygiene requirements and standards have top priority for us at the MADISON Hotel; at all times. We follow extensive hygiene guidelines so that you can feel comfortable with us and spend a pleasant and safe stay.
Do I have to wear a face mask?
Our team wears a face mask at all times - whether at the reception or in housekeeping.
We also ask you to wear a protective mask while staying at the public areas at our MADISON Hotel.
What's the check in / check out procedure?
The check-in and check-out process is mainly performed contactless. Our reception is currently equipped with glass panes with which we protect you and our team. Disinfected pens and key cards are ready for you. Please throw the latter into the key card box at check-out. The cards are then disinfected. We ask you to prefer card payment.
Is the minimum distance of 1.5m observed anywhere in the hotel?
We recommend that you only use the elevators alone or with one household. We also keep the distances between the tables and chairs in the restaurant. If you are not able to keep distance to other hotel guests, we recommend to wear a face mask.
How is the public area cleaned?
All surfaces such as door handles, handrails of stairs, elevator buttons and the sanitary facilities are cleaned several times a day. We take care of a very good ventilation of the entire hotel as well. We are currently using disinfectant virucidal cleaning agents throughout the hotel. You will find disinfectant dispensers in various places, such as the lobby and the restaurant.
How is my room cleaned?
Your room will be cleaned every day. If you would like to skip the daily cleaning during a longer stay, please inform our team. All employees work with a face mask and gloves and use disinfectant virucidal cleaning agents. Before entering your hotel room, it is disinfected entirely.
Our restaurant is open for you again. Since we keep a minimum distance of 1.5m to the next table, we only have a limited capacity of tables. We therefore recommend that you reserve in advance.
Is the restaurant open?
Yes, our restaurant is open daily from 7 a.m. to 9:30 p.m. You can have breakfast until 11:00 a.m.
If you would like to reserve a table, please contact our team by dialing +49 40 37666 140.
Can I have breakfast in the morning?
At our restaurant you can choose between an à la carte breakfast with egg dishes and coffee specialties (€ 20.00 per person) and the continental breakfast (€ 11.50 per person). We also serve the latter as a room service breakfast.
Is there a maximum number of people with whom the restaurant can be visited?
Please note that we can occupy a table with a maximum of 10 people from 2 households - this also applies to business lunches.
Why is my contact information collected?
Your contact details will be kept confidential and only for the necessary, helpful follow-up of infection chains in connection with the corona pandemic. The data will be kept in our house for a maximum of four weeks and will only be passed on to the responsible health authority on request.
Is the BAR open?
No, our bar is closed until further notice, unfortunately.
ELBPHILHARMONIE, MUSICALS & MORE
Are there concerts taking place at the Elbphilharmonie?
Due to the current corona pandemic, concerts at the Elbphilharmonie and the Laeiszhalle are cancelled until June 30th, 2020. You can find all information about the reimbursement of your tickets under the following link.
Are musicals taking place in Hamburg?
All stage entertainment musical performances have also been canceled. All tickets remain valid and can be used again for show rebookings.
Is a trip to Hamburg worthwhile at the moment?
Of course, because there are harbor tours, the Hagenbeck Zoo can be visited and many museums (such as the Miniature Wonderland) are open again. Or how about a bicycle tour around the Alster lake or a walk along the Elbe. There is so much more to see!
MEETINGS & EVENTS
Can I hold a conference in the MADISON?
Smaller meetings can be hold while taking care of all hygiene regulations. Bigger meetings or conferences are not allowed, unfortunately.
Must the minimum distance be kept in the conference rooms?
There is a minimum distance of 1.5m between the seats required. To make this possible, we have changed the maximum capacities of our meeting rooms.
How do lunch breaks and coffee breaks take place?
We offer menus for lunch. A buffet is currently not permitted. Snacks are individually packaged for the coffee breaks.
MERIDIAN SPA & FITNESS
Is the Meridian Spa open?
Yes, the Meridian Spa has opened the fitness area again. Unfortunately, the wellness area remains closed until further notice.
If you have any questions regarding your booking, please get in touch with our team. We are always happy to hear from you. Use our contact form to get in touch with us. We are there for you twenty-four-seven.
Thank you for contacting us! We will get in touch with you shortly.