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Latest information, tipps and hints around the topics:

Travelling & Corona

Effective: January 7th, 2021

YOUR RESERVATION

Is it allowed to travel to Hamburg?


Currently, touristic travel is unfortunately not allowed in Germany. If you are travelling from a high risk area, you have to follow some regulations (see paragraph below).

What are the current cancellation policies?


Currently, only rates that can be canceled free of charge up to 24 hours prior to arrival can be booked for our MADISON. We want to make sure that you can make your travel plans as flexible as possible at all times and that you don't have to pay unnecessary fees.

Can I change my travel dates?


If you have booked a flexible rate, you are allowed to change your travel dates at any time.


I am travelling from an international high risk area. Am I allowed to stay in Hamburg?


When travelling from an international high risk area, you need to show a negativ COVID-19 upon arrival. Moreover, you need to go to a quarantine. After five days, you have to make another COVID-19 test which may end the quarantine time. If you are traveling for business reasons, you do not have to go to quarantine when you can show a negative COVID-19 test upon arrival.

I am travelling from a foreign country. Am I allowed to stay in Hamburg?


Yes, you can enter from abroad if you are not coming from a high risk area. If that is the case, you need a negative COVID-19 test and you have to go to quarantine prior to making another corona test. If you are traveling for business reasons, you need just one negative COVID-19 test upon arrival.

Can I spend the quarantine time in the hotel?


Yes, you can spend the time of the required quarantine in a hotel room. Each room is equipped with a kitchenette so that you can cook for yourself. We also provide a laundry service as well as a grocery shopping service. Please note that you are not allowed to leave the hotel room during the time of quarantine.

CURRENT REGULATIONS IN HAMBURG

Do I have to wear a mask permanently in Hamburg?


You have to wear a face mask in all public buildings (hotels, banks, supermarkets) and on public transport. You must also wear a mask in some public places. You can see exactly where by using the following link.

Is there a closing time for restaurants and bars in Hamburg?


Currently, all restaurants and bars are closed. During this time, we offer a room service menu, including a continental breakfast service.

What else should I know?


The Hanseatic City of Hamburg has published an extensive question-and-answer catalog on the subject of Corona. All current information and regulations for Hamburg can be found under the following link.

OUR SAFETY REGULATIONS DURING YOUR STAY


The highest hygiene requirements and standards have top priority for us at the MADISON Hotel; at all times. We follow extensive hygiene guidelines so that you can feel comfortable with us and spend a pleasant and safe stay.

Do I have to wear a face mask?


Yes, in all public buildings, you need to wear a face mask. Our team wears a face mask and is protected by plexiglass windows.

Wearing a face mask is mandatory for all of us.

What's the check in / check out procedure?


The check-in and check-out process is mainly performed contactless. Our reception is currently equipped with glass panes with which we protect you and our team. Disinfected pens and key cards are ready for you. Please throw the latter into the key card box at check-out. The cards are then disinfected. We ask you to prefer card payment.

Is the minimum distance of 1.5m observed anywhere in the hotel?


We recommend that you only use the elevators alone or with one household. We also keep the distances between the tables and chairs in the restaurant.

How is the public area cleaned?


All surfaces such as door handles, handrails of stairs, elevator buttons and the sanitary facilities are cleaned several times a day. We take care of a very good ventilation of the entire hotel as well. We are currently using disinfectant virucidal cleaning agents throughout the hotel. You will find disinfectant dispensers in various places, such as the lobby and the restaurant.

How is my room cleaned?


Your room will be cleaned every day. If you would like to skip the daily cleaning during a longer stay, please inform our team. All employees work with a face mask and gloves and use disinfectant virucidal cleaning agents. Before entering your hotel room, it is disinfected entirely.

MARLEY'S RESTAURANT


Our restaurant is open for our hotel guests. Since we keep a minimum distance of 1.5m to the next table, we only have a limited capacity of tables. We therefore recommend that you reserve in advance. If you would like to reserve a table, please contact our team by dialing +49 40 37666 140.

Is the restaurant open?


Unfortunately, the restaurant is closed until further notice.

Can I have breakfast in the morning?


We serve our continental breakfast as a room service version between 07:00 and 10:00 a.m. daily.


Is the BAR open?


Please note, that our BAR is closed, too.

Why is my contact information collected?


Your contact details will be kept confidential and only for the necessary, helpful follow-up of infection chains in connection with the corona pandemic. The data will be kept in our house for a maximum of four weeks and will only be passed on to the responsible health authority on request.


ELBPHILHARMONIE, MUSICALS & MORE

Are there concerts taking place at the Elbphilharmonie?


Unfortunately, all concerts at the Elbphilharmonie and the Laeiszhalle had to be cancelled until further notice. You can find all information about the latest concerts under the following link.

Are musicals taking place in Hamburg?


All stage entertainment musical performances have been canceled so far. All tickets remain valid and can be used again for show rebookings.

MEETINGS & EVENTS

Can I hold a conference in the MADISON?


Unfortunately, conferences and meetings are only allowed with restrictions.

Must the minimum distance be kept in the conference rooms?


There is a minimum distance of 1.5m between the seats required. To make this possible, we have changed the maximum capacities of our meeting rooms.




MERIDIAN SPA & FITNESS

Is the Meridian Spa open?


Please note that the MeridianSpa is closed until further notice.

Do I have to wear a face mask?


Yes, please wear a face mask in the entire area of ​​the Meridian Spa & Fitness. You do not need to wear a mask while doing your training or while beeing at the wellness area.

Contact

If you have any questions regarding your booking, please get in touch with our team. We are always happy to hear from you. Use our contact form to get in touch with us. We are there for you twenty-four-seven.


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